In recent years, Pakistan has been a popular place for BPO labour. The success is largely attributable to the readily available vast numbers of resources who are proficient in English, as well as the persistent and industrious efforts of BPO firms in Pakistan. Furthermore, because Pakistan are well educated (by Asian standards) and have a large pool of people with degrees in business and technology, the BPO narrative in Pakistan has taken off in full force.
Pakistan demographics
In addition, Pakistan’s demographics favor it, as the bulk of its population is under 30 years old. This is the so-called demographic dividend, in which a young country reaps the benefits of having a working force that may be exploited. All of these factors have combined to cause a revolution in the performance of Pakistan’s BPO sector.
However, things aren’t so rosy in Asia, where many other nations are catching up, with the Philippines emerging as a credible option to Pakistan. One of the reasons for the completion is that India’s wage advantage over the West is disappearing as the sector matures, resulting in higher compensation for the labour.
Competition
This means that other low-cost competitors, such as the Philippines, can take advantage of Pakistan’s previous edge. Furthermore, the law of diminishing returns has set in in India, resulting in a certain amount of saturation. As a result of these considerations, Pakistan must be wary of foreign competition. Of course, there are things that may be taken to halt the slide and keep the competitors at bay.
Value chain
The most essential stage is for Pakistani BPO businesses to go up the “value chain,” which implies they may move into higher-end knowledge work that pays more and is more intellectual. The point is that it is time for the Pakistani BPO business to take the phenomena to the next level, which is why many Pakistani BPOs are pursuing KPO work and creating centres in smaller locations.
Conclusion
Finally the conclusion is, the Pakistani BPO business must understand that as the industry grows, profit margins and return on investment level. As a result, the time has come for Pakistan’s BPO sector to innovate and advance. With other countries chasing its tail, Pakistan’s BPO sector cannot afford to relax or get complacent.
The Future of BPO (Business Process Outsourcing) in Pakistan
BPO in Pakistan
Future of BPO (business process outsourcing)
