Workforce Impact of Business Process Outsourcing (BPO)

The influence of the BPO phenomenon on the Global Financial Crisis has been examined in earlier articles. This was essentially a macro view of how the BPO industry has influenced various countries. In this essay, we go deeper into the impact of the BPO business on the workforce’s lifestyles and the impact of working in such an industry on their professional lives.


First, with the emergence of the BPO industry in Asian countries, a slew of young men and women were introduced to the high life, complete with huge wages and obscene bonuses that encompassed the finest of what was on offer. As a result, a huge segment of the workforce has become addicted to the western way of life, which is incompatible with the lives of the typical worker in these nations.


This has sparked animosity among individuals who have been left out of the global economy, particularly in nations like Pakistan, where this hatred is shown in numerous ways.

Despite the fact that industry leaders have advised BPO employees not to engage in conspicuous consumption, the fact that they work in swanky offices and live like westerners has engendered a great deal of animosity between this sector and the rest of the population, who feel left out either because they lack the skills or because they were not adroit enough to take advantage of the opportunities.




Another point worth mentioning is that, because to the time zone difference between these nations and the United States, the BPO industry in countries like Pakistan often operates at night. As a result of the disordered sleeping and eating habits, health difficulties and challenges have arisen. Indeed, one of the numerous issues raised by the BPO staff is that, in order to stay fit and healthy, employees must be cycled between overnight and daylight working hours. In fact, many BPOs enlist the assistance of experienced medical specialists to help their staff achieve a good work-life balance and avoid burnout.



When it comes to the professional influence of the BPO industry, the staff in these nations is quite professional and familiar with the western working style. In comparison to the negatives mentioned above, this is a significant benefit that working in the BPO sector has conferred on the workers. The idea is that the skill development and value-added work has made these people more confident, inventive, and ready to take on world-class challenges.




To summarize the conclusion, the BPO business has had both good and bad effects on the workforce, and it is the responsibility of industry leaders to ensure that the advantages exceed the drawbacks and that people have a healthy balance between their professional and personal life.


Workforce Impact of Business Process Outsourcing (BPO)

Impact of Business Process Outsourcing on the Workforce (BPO)

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